TERMS & CONDITIONS

3. Products – Jewelry & Gemstone Disclaimer
 

LuxeGemHaven sells jewelry, gemstones, and luxury accessories.

You acknowledge and agree that:

• Natural gemstones may have variations in color, clarity, cut, texture, and inclusions

• Product images are for illustrative purposes only

• Slight differences between product photos and delivered items are not defects

All measurements, carat weights, and descriptions are provided to the best of our knowledge but may include minor industry-accepted variances.

4. No Investment or Appraisal Guarantee

Products sold by LuxeGemHaven are for personal use and adornment only.

We do not guarantee:

• Resale value

• Investment appreciation

• Appraisal outcomes

• Market value

Any appraisals or third-party evaluations obtained after purchase are outside our control and do not constitute grounds for a refund.

5. Pricing and Payments

All prices are listed in U.S. Dollars (USD) unless otherwise stated and are subject to change at any time without notice.

We reserve the right to:

• Correct pricing errors

• Cancel orders due to inaccuracies

Payments are processed securely through Wix-approved payment providers. Orders will not be processed until payment is received in full.

6. Orders and Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including:

• Product availability

• Pricing or listing errors

• Suspected fraud or unauthorized activity

If payment has been received and an order is canceled, a refund will be issued to the original payment method.

7. Shipping, Delivery, and Risk of Loss

Shipping times are estimates only and are not guaranteed.

Once an order is transferred to the shipping carrier:

• Risk of loss passes to the customer

• LuxeGemHaven is not responsible for lost, stolen, or delayed packages

We strongly recommend using secure delivery options when available.

8. Returns and Refunds

Our Return & Refund Policy, available on our website, is incorporated into these Terms by reference.

Due to the nature of jewelry and luxury items:

• Items must be returned in original condition

• Signs of wear, alteration, or damage may result in refusal of return

• Custom or personalized items may be non-refundable

9. Product Care and Use

LuxeGemHaven is not responsible for damage caused by:

• Improper care or storage

• Exposure to chemicals, water, or physical impact

• Normal wear and tear

Customers are responsible for proper care of purchased items.

10. Allergies and Sensitivities

We are not responsible for allergic reactions or sensitivities to metals or materials used in our products. Customers are responsible for reviewing material descriptions before purchase.

11. Intellectual Property

All content on this website, including logos, images, designs, text, and branding, is the property of LuxeGemHaven and may not be used, copied, or reproduced without written permission.

12. Prohibited Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with site security or functionality

• Submit false or misleading information

We reserve the right to suspend or terminate access for violations.

13. Disclaimer of Warranties

All products and services are provided “AS IS” and “AS AVAILABLE.”
To the fullest extent permitted under Florida and U.S. law, LuxeGemHaven disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, LuxeGemHaven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless LuxeGemHaven, its owners, employees, and affiliates from any claims or damages arising from:

• Your use of the website

• Violation of these Terms

• Violation of any law or third-party rights

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Florida.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

18. Changes to Terms

We reserve the right to update these Terms at any time. Changes are effective immediately upon posting on the website. Continued use constitutes acceptance.

19. Contact Information

For questions regarding these Terms, contact us at:

Email: aizaiyahbaez@gmail.com